Below are customer reviews and letters that Visum has received from customers throughout the United States for FocalPoint software and its support team.
“Good service from the start. Overall we are very satisfied with FocalPoint and it has helped us speed up the rental process. From bookings to returns and turnaround time to get the product serviced and ready for the next rental. Transferring Visum accounting data to our Quick Books is easy and trouble free.”
“The support staff are the backbone of the system. They know their stuff and are great to deal with. They provided great help videos making learning that much easier. Like anything to do with “change” it is always a worry when upgrading operating systems. This change was our smoothest and easiest transition of any we have done. Good job guys.”
Country Corners Rental
“The FocalPoint team is great. They always work hard to provide fixes for any issues and listen to any suggestions you have to make the product more user friendly or provide added features. This product has helped our business be able to grow our fleet, and manage our rental customers, contracts, inventory and more. We highly recommend the product to our fellow rental businesses.”
Pella Rental & Sales
“We have a very good working relationship with Visum. They are always ready to help in any way we need. The response time is great. they listen to your needs and try to improve the software continually.“
“Aero Equipment has been using FocalPoint for several years. We are an equipment rental, sales and service company. We have found the FocalPoint program to be very useful in our business. All though we are probably not utilizing the program completely, the areas that we are using have been very helpful to us. We have had a few problems come up but support from Visum has been very good. They have been able to take care of any issues that have come up with the program in a timely manner. Upgrades and installation have been very smooth. I would recommend this program to any companies that are in the rental business.“
“FocalPoint is a very user friendly software that offers a lot. It is set up to handle most any rental store ranging from party, general to heavier pieces. It handles daily, weekly and monthly rentals with ease and has an abundance of different reports that help with upper management.”
Equipment Rental Solutions
“Our experience with FocalPoint has been very positive. Easy enough to have new employees learn quickly. Great support staff. High functionality, ease of use.”
“I have been with Visum from almost the beginning, I believe I was one of their first customers. What attracted me initially to Visum and FocalPoint Software was a reasonably priced product with equally reasonable support costs. What keeps me with Visum is very good software and great customer service.
I have watched the software and the company evolve and grow over the years: the one constant has been a genuine commitment to customer service. I like to think that I have had some input into the development of the software because Visum is very receptive to their customer’s needs and ideas. Visum has also shown a commitment toward improving their product and keeping up with technological advances. I would highly recommend FocalPoint to anyone looking for Rental software. You would be getting a very good product, but just as importantly a great bunch of guys to work with.”
All Seasons Rental
“I am very pleased with my decision to utilize and purchase your computer software program for Rentalex. The software product is excellent and the support outstanding to successfully implement my rental sales and inventory. I have been extremely impressed with the level of customer support and insight I have received from your staff. Based on the economy, we needed a versatile and well structured program and your rental software has proven to be very effective. Since we selected your software we haven’t looked back.”
“Technical support is critical for my business to succeed and your company’s staff is your most valuable asset. I got all my business questions answered with enthusiasm and I can be assured that solutions will be handled. The way my business runs is fast and varied. Your staff is able to keep up with my pace. I will recommend this product and its support to my colleagues.”
“We love all the new functionality we have with FocalPoint to keep track of and organize our customer and equipment information in a multi store environment. Your service after the sale has been exceptional. Thanks for the “never say no” philosophy.”
Grand Rental Station
“As a new rental store owner I have found the software to be extremely easy to operate and manage. Everybody from the owners to the customer service people have been VERY helpful and have great understanding of the software that they sell. Very good response time (if there is a problem) and they quickly get it resolved. I would highly recommend FocalPoint to anybody.”
Rock Valley Rent-All, LLC
“Focal Point and the folks at Visum are a wonderful company to partner with. They have a great product and they are always focused on their customers. This was our first system and our company has grown dramaticly over the last few years. This would not have been possible without a system. They have great Mid-America values and they listen to their customers. The product is always improving and evolving. There are more features in their program than other Rental Software costing three times more. I recommend them highly.”
“We have been using FocalPoint for a few years now. We switched from another well known
company that made promises and did not deliver. We have been very happy with our choice to go with Focal Point. It did take time to learn how to use but the tutorials and personal support made the transition easy. Updates are fairly regular which indicates that the staff at Visum take their customers concerns, suggestions and small glitches very seriously. The Visum staff are quick to reply and always helpful to walk one through each situation.”
Bear Valley Party Rentals
“We had a server crash one day and the Visum team hopped right on it and took care of it. They are always available to help with questions. Great support.”
Action Rental & Sales Of Chattanooga, Inc
“Aero Equipment has been using Focal Point for several years. We are an equipment rental, sales and service company. We have found the Focal Point program to be very useful in our business. Although we are probably not utilizing the program completely, the areas that we are using have been very helpful to us.
We have had a few problems come up but support from Visum has been very good. They have been able to take care of any issues that have come up with the program in a timely manner. Upgrades and installation have been very smooth.
I would recommend this program to any companies that are in the rental business.”
“Great Rental Software”
“We’ve had great results with this software along with great customer service”
Comeback Equipment Rentals
“Excellent Software for Construction Equipment Rental Business”
“Logical, user friendly, forward thinking software with exceptional customer service. John and Nick have helped our company from start up to now, 2+ years, they have consistently resolved all issues encountered in short order (some user generated issues). Owner has had more than 25 years in the equipment rental industry and has used a variety of software programs. FocalPoint, by far, has exceeded our expectations and has tremendous capabilities that we had not thought of needing.”
C2 Equipment Rental, LLC
“FocalPoint helps us provide service to our customers in a timely manner. It is very helpful to see what in available in our inventory at a glance without having to leave the desk. The customer service we receive when we have any questions is prompt and courteous. The support staff is excellent and makes sure we are satisfied with the outcome. If we have suggestions on features we would like to see added to FocalPoint, they take these suggestions into consideration and implement them as they see fit. Reports in FocalPoint help us track trends in our business, track customers and revenue among other things. Overall, FocalPoint is a positive experience for our company and helps us serve our customers to the best of our ability.”
“It’s been really good for us.”
“We are still learning new things that we can do with Focal Point. The reports are great and user friendly. The support is also great and that’s huge. ”
General Rent-All, Inc.
“CUSTOMER AND OPERATOR FRIENDLY”
“We have found that the software is very user friendly and provides all the informational reports needed to complete all of the daily, monthly and yearly operation of a rental and sales business.”
D & C Rental & Sales, Inc.
“Excellent product for the sales/rental business”
“Our experience with Focal Point and the Visum support team has been great. Anytime we experience a problem we just send off a quick e-mail and someone from the support team gets back to us usually within 30 minutes. The support team is extremely knowledgeable and very friendly when they call to help. I would highly recommend the product and service.”
Cedar Street Sales And Rentals
“Much easier to use than previous software.
The customer service is great.”
“Great support, Great staff”
“Great staff, easy to learn. The only thing I would change is I would have paid for on-site training or would have gone to Visum for more in depth training. It was my choice but I think the overall understanding would have been better if I was out of my store to where I could focus more on setup without the operational distractions here.”
K & R Tool Shed